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Get full control over your Maintenance

Maintenance might be tricky as it requires to do all the task at proper time and focus more on proactive inspections and services

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GUEST REQUESTS

Seconds to notify and minutes to fix if something doesn't work for guest

Modern process to deal with guests issues:

  • Guest notify reception 

  • Reception create the task in Teamatix in less than one minute from template

  • Engineering service receives the task immediately on mobile application

  • Engineer fix the issue according to standard and change the task status on each step

  • Reception monitors each phase of fixing process and can do follow-up to guest once the task is closed

Benefits of modern process:

Immediate involvement of right specialists to fix the issue

Process transparency for all involved departments

Seconds to create new task in system

Ability to request and collect extra details like comments and photos

Timely follow-up to guest

1. Task creating from template in few clicks

2. Task creating from template in few clicks

3. Task creating from template in few clicks

Most common types of the activities connected to maintenance

MAINTENANCE USE CASES

100+ Engineers and specialists in hotels use us every day

The List of features

Task manager

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Scheduling

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Documents

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Automation

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PROACTIVE MAINTENANCE

Win against any kind of outages with proactive inspections

Modern process to establish proactive maintenance:

  • Create scheduled tasks with daily, weekly, monthly cadence

  • Add detailed check-list for each inspection task

  • Be sure that task will be trigged exactly as planned

  • Monitor the executing and build report with just few clicks

Benefits of modern process:

Be 100% compliant with standards by using detailed check-lists

Detailed reporting out of the box

Don't need to remember to start repeated tasks on complex schedule

1. Task creating from template in few clicks

2. Task creating from template in few clicks

3. Task creating from template in few clicks

INCIDENTS AND BREAKAGE MANAGEMENT

Collect any type of issues from staff members just as it is investigated

Modern process to manage any issues in hotels:

  • Any staff member can create new task to fix the issue on the fly from mobile device 

  • Created task easily routed to right specialist

  • Assigned specialist change task's statuses as he/she is progressing with execution

  • Teams and Leads have full view on open tasks and statistics

Benefits of modern process:

Immediate involvement of right specialists to fix the issue

Ability to request and collect extra details like comments and photos

Issues and breakages appear in the system as soon as they are detected

No more forgotten issues due to human factor

1. Task creating from template in few clicks

2. Task creating from template in few clicks

3. Task creating from template in few clicks

Quotation mark

Peter Branenbug  |  FrontDesk Manager

We get excellent reviews and engaged team. 
Solving guest and operations issues our team mentions that Teamatix is a very useful tool for sending and monitoring tasks, increasing communication between departments. All the tasks are fulfilled within deadlines due to brand standards.

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Maintenance

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Head of departments

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VP of operations

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