Alexey Melesha, Deputy General Manager
Alexey shares the first results of working with Teamatix.
We started using Teamatix 3 months ago and already see positive results.
The most involved departments are front office, housekeeping and engineering. With the help of platform team effectiveness have increased a lot.
And now we can spend more time on additional trainings related to quality and be more focused on guest satisfaction activities.
"All guest requests are completed on time due to brand standards and it has a positive impact on guest reviews and savings on guest satisfaction discounts. ”
Also I would like to highlight a newsfeed on the platform. Thanks to this tool we managed to increase line employees’ engagement. As most of them don't have their hotel e-mails and access to computers Teamatix keeps them updated.
"We started using Teamatix 3 months ago and already see positive results.”