Make Frontdesk operations easier
We simplify the Frontdesk workflows with guest communication and requests.
Our platform save time, prevent human errors in guest experience
GUEST REQUESTS
Manage Guest requests with the highest standards
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Guest calls to reception
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Receptionists just choose the right task template
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Select the room and send the task to the assignee or group
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Assignee complete the request in one click
What changes
Assingee has no chance to forget about the task
Guest request tracking system provide the SOP compliance
All Guest requests are online with the history of changes
New way of managing Guest requests
1. Task creating from template in few clicks
2. Housekeeping or maintenance group receive push-notification and accept a task
3. Automation rules notifying supervisors if the task was overdue or not accepted
4. Assignees can comment and discuss tasks or change the status to Done after solved request
100+ Frontdesk teams are using us every day
The List of used features
Task manager
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Scheduling
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Documents
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Newsfeed
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Automation
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ESCALATIONS & NOTIFICATIONS
Set up Escalation rules an don't forget your tasks
As usual guest request operations look like:
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Guest calls to reception
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Receptions fix the issue on paper or sticker
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Or call to the maintenance and waiting for the answer
Weaknesses of such process:
Location management
Location management
Location management
1. Task creating from template in few clicks
2. Task creating from template in few clicks
3. Task creating from template in few clicks
GUEST REQUESTS
Inform your team with important News and events
As usual guest request operations look like:
-
Guest calls to reception
-
Receptions fix the issue on paper or sticker
-
Or call to the maintenance and waiting for the answer
Weaknesses of such process:
Location management
Location management
Location management
1. Task creating from template in few clicks
2. Task creating from template in few clicks
3. Task creating from template in few clicks
IN CHAIN COLLABORATION
Share knowledge between Frontdesk teams across your chain
As usual guest request operations look like:
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Guest calls to reception
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Receptions fix the issue on paper or sticker
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Or call to the maintenance and waiting for the answer
Weaknesses of such process:
Location management
Location management
Location management
1. Task creating from template in few clicks
2. Task creating from template in few clicks
3. Task creating from template in few clicks
ROUTINE OPERATIONS
Manage your Lost & Found procedures with a simple tool
As usual guest request operations look like:
-
Guest calls to reception
-
Receptions fix the issue on paper or sticker
-
Or call to the maintenance and waiting for the answer
Weaknesses of such process:
Location management
Location management
Location management
1. Task creating from template in few clicks
2. Task creating from template in few clicks
3. Task creating from template in few clicks
Peter Branenbug | FrontDesk Manager
We get excellent reviews and engaged team.
Solving guest and operations issues our team mentions that Teamatix is a very useful tool for sending and monitoring tasks, increasing communication between departments. All the tasks are fulfilled within deadlines due to brand standards.
TRIPLE BRAND
CLUSTER LEVEL
Join us and forget about mistakes
Take a Look at Our Special Deals
Discover more cases
Maintenance
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HR team
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Head of departments
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VP of operations
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