Teamatix menu

Make Frontdesk operations easier

We simplify the Frontdesk workflows with guest communication and requests.

Our platform save time, prevent human errors in guest experience

Try for free >

GUEST REQUESTS

Manage Guest requests with the highest standards

  • Guest calls to reception​

  • Receptionists just choose the right task template

  • Select the room and send the task to the assignee or group

  • Assignee complete the request in one click

What changes

Assingee has no chance to forget about the task

Guest request tracking system provide the SOP compliance

All Guest requests are online with the history of changes

New way of managing Guest requests

1. Task creating from template in few clicks

2. Housekeeping or maintenance group receive push-notification and accept a task

3. Automation rules notifying supervisors if the task was overdue or not accepted

4. Assignees can comment and discuss tasks or change the status to Done after solved request

Describe a feature you’d like to share about this company or highlight a particular service it offers. Tell website visitors a story about the brand’s background, the team’s history or any other information that is relevant to share. 

TOP FRONTDESK USE CASES

100+ Frontdesk teams are using us every day

The List of used features

Task manager

This is your Feature section paragraph. Use this space to present specific credentials, benefits or special features you offer.

Scheduling

This is your Feature section paragraph. Use this space to present specific credentials, benefits or special features you offer.

Documents

This is your Feature section paragraph. Use this space to present specific credentials, benefits or special features you offer.

Newsfeed

This is your Feature section paragraph. Use this space to present specific credentials, benefits or special features you offer.

Automation

This is your Feature section paragraph. Use this space to present specific credentials, benefits or special features you offer.

ESCALATIONS & NOTIFICATIONS

Set up Escalation rules an don't forget your tasks

As usual guest request operations look like:

  • Guest calls to reception 

  • Receptions fix the issue on paper or sticker

  • Or call to the maintenance and waiting for the answer

Weaknesses of such process:

Location management

Location management

Location management

1. Task creating from template in few clicks

2. Task creating from template in few clicks

3. Task creating from template in few clicks

GUEST REQUESTS

Inform your team with important News and events

As usual guest request operations look like:

  • Guest calls to reception 

  • Receptions fix the issue on paper or sticker

  • Or call to the maintenance and waiting for the answer

Weaknesses of such process:

Location management

Location management

Location management

1. Task creating from template in few clicks

2. Task creating from template in few clicks

3. Task creating from template in few clicks

IN CHAIN COLLABORATION

Share knowledge between Frontdesk teams across your chain

As usual guest request operations look like:

  • Guest calls to reception 

  • Receptions fix the issue on paper or sticker

  • Or call to the maintenance and waiting for the answer

Weaknesses of such process:

Location management

Location management

Location management

1. Task creating from template in few clicks

2. Task creating from template in few clicks

3. Task creating from template in few clicks

ROUTINE OPERATIONS

Manage your Lost & Found procedures with a simple tool

As usual guest request operations look like:

  • Guest calls to reception 

  • Receptions fix the issue on paper or sticker

  • Or call to the maintenance and waiting for the answer

Weaknesses of such process:

Location management

Location management

Location management

1. Task creating from template in few clicks

2. Task creating from template in few clicks

3. Task creating from template in few clicks

Quotation mark

Peter Branenbug  |  FrontDesk Manager

We get excellent reviews and engaged team. 
Solving guest and operations issues our team mentions that Teamatix is a very useful tool for sending and monitoring tasks, increasing communication between departments. All the tasks are fulfilled within deadlines due to brand standards.

TRIPLE BRAND

CLUSTER LEVEL

Join us and forget about mistakes

Take a Look at Our Special Deals

TRY FOR FREE
CONTACT US

Discover more cases

Maintenance

To customize the text style for all items, click Edit Text. You can change font, size, scale text and more.

HR team

To customize the text style for all items, click Edit Text. You can change font, size, scale text and more.

Head of departments

To customize the text style for all items, click Edit Text. You can change font, size, scale text and more.

VP of operations

To customize the text style for all items, click Edit Text. You can change font, size, scale text and more.